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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Purchase any 3 minis from DM Stash's The Rupture, Pt. 1: War for the Elements set (this one included) to digitally receive with your order the companion 98-page 5E module by DM Stash for character levels 1-3!
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PLEASE NOTE: We currently do not print in clear resins; the model renders in the War of the Elements set depict a lot of clear resins, and we just print in SirayaTech Navy Grey. If we offer clear resin printing in the future on the elements depicted that way, this notice will be removed and the option for clear resins will be added as a variant.
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All our 3D printed minis come free of supports and fully cleaned and cured. They are supplied unprimed & unpainted, and they ship assembled unless the miniature has several interchangeable accessories included with it, or the customer requests it to be shipped unassembled. Stock photos are 3D renders of the models, and are not the color we typically print in (we use Navy Grey as our default). Any additional photos on a mini page are going to be actual photos of the models we print!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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