We want customers to feel confident when shopping at Collectors World Toys. Please review the information below before requesting a return.

Return Requests

Contact us before sending any item back.

Please include:

• Your order number
• The item you want to return
• The reason for the return
• Photos if the item arrived damaged or incorrect

Do not return an item without first receiving return instructions.

Return Condition

Unless an item arrived damaged, defective, or incorrect, returned products should be:

• Unused
• Unopened when originally sold as unopened
• In the same condition in which they were received
• Complete with original accessories, inserts, and packaging

Collectible packaging is part of the product's condition. Items returned with opened, damaged, altered, or missing packaging may not qualify for a full refund.

Damaged or Incorrect Items

If you receive an incorrect item or an item that was damaged before or during delivery, contact us promptly.

Please keep:

• The product
• All packaging
• The shipping box or mailer
• Any labels
• Photos showing the issue

This information may be needed to review the claim.

Refunds

Approved refunds are issued after the returned item has been received and inspected, when a return is required.

Refund timing after approval may depend on your payment provider or financial institution.

Shipping Charges

Original shipping charges and return shipping costs may not be refundable unless the return is the result of an error on our part or an approved damage claim.

Exchanges

Because collectible inventory can be limited and may sell out quickly, direct exchanges may not always be available.

When an exchange is not possible, an approved return and separate replacement order may be required.

Final Sale Items

Certain clearance, closeout, personalized, special-order, or otherwise marked final-sale items may not be eligible for return.