General Questions

What is Collectors World Toys?

Collectors World Toys is an online collectible store operated by Viking Sales Investments LLC, offering Hot Wheels, Matchbox, anime figures, Funko collectibles, comics, fantasy collectibles, diecast vehicles, and more for collectors worldwide.

Are your products authentic?

Yes. We strive to sell only authentic products sourced from trusted distributors, manufacturers, and suppliers.

Do you sell limited edition collectibles?

Yes! Many of our products are limited edition, exclusive, or hard-to-find collectibles. Availability may change quickly due to collector demand.

Orders & Payments

What payment methods do you accept?

We accept secure payments through Shopify-supported payment methods, including:

• Major credit/debit cards
• Shop Pay
• PayPal (if enabled)
• Other approved payment options

Can I cancel my order?

Orders may only be canceled before processing or shipment. Once an order has shipped, it cannot be canceled.

Please contact us as soon as possible if you need assistance.

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive a confirmation email with your order details.

Shipping Questions

How long does shipping take?

Most in-stock orders are processed within 1 business day.

Estimated delivery times vary depending on:

• Your location
• Shipping carrier
• Weather conditions
• Holiday volume

Do you ship internationally?

International shipping availability may vary depending on the destination country and shipping restrictions.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

What happens if my package is lost or delayed?

Shipping carriers occasionally experience delays beyond our control. If your package appears lost, contact us and we’ll assist you in working with the carrier.

Pre-Order Questions

What is a pre-order item?

Pre-orders allow customers to reserve collectible products before official release dates.

Are pre-order release dates guaranteed?

No. Release dates are estimated by manufacturers and may change without notice.

Can pre-orders be canceled?

Pre-order cancellation policies may vary depending on the item and supplier commitments.

Please review product listings carefully before purchasing.

Will pre-order items ship separately?

Orders containing both in-stock and pre-order items may ship together unless otherwise stated.

Returns & Refunds

What is your return policy?

We offer a 30-day return window on eligible items in original condition.

Can I return opened collectibles?

Opened collectibles may not qualify for returns unless the item arrived damaged or defective.

What if my item arrives damaged?

Please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damage
• Packaging images

We’ll work quickly to resolve the issue.

How long do refunds take?

Approved refunds are typically processed within several business days depending on your payment provider.

Product Questions

Are packaging imperfections considered damage?

Minor shelf wear, soft corners, or small packaging imperfections may occur during manufacturing or shipping and are often considered normal in collectible retail.

Do product colors always match photos?

Actual product colors may vary slightly depending on:

• Screen settings
• Lighting
• Manufacturer production variations

Do you restock sold out items?

Some products may be restocked, while limited editions may never return once sold out.

Customer Support

How can I contact Collectors World Toys?

You can reach us through our Contact Us page on the website.

What are your support hours?

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Company Information

Viking Sales Investments LLC
1141 Schley Place
McDonough, GA 30252
United States

Website: https://collectorsworldtoys.com/