Track Your Order

Want to check the status of your shipment?

When tracking is available, a tracking number is provided after your order has been prepared and accepted for shipment processing.

Before Contacting Us

Please check:

• Your shipping confirmation email
• Your spam or junk folder
• The order status page linked from your confirmation messages
• The carrier's tracking page

Tracking updates may take time to appear after a shipping label is created.

Tracking Has Not Updated

It is normal for some shipments to go through periods without a new scan.

Weather, weekends, holidays, transportation delays, and carrier processing can affect tracking updates.

Package Marked Delivered but Not Found

Check:

• Around the delivery location
• With household members
• With neighbors when appropriate
• With building management or front desk staff
• Mailboxes, parcel lockers, porches, side entrances, and other safe delivery areas

If the package still cannot be found, contact the carrier and then contact us with your order number.

Need Help?

Contact us and provide your order number. We will review the available shipment information and help determine the next step.